WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 - 3 business days. Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 13 - 20 business days to receive your order. International deliveries which vary by country and might take 1 to 2 additional weeks.
Orders may be canceled within 24 hours if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. StellaTree.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. StellaTree.com will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Clothing and accessories items should be received within 13 - 20 business days, except international deliveries which vary by country and might take 1 to 2 additional weeks. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU SHIP OUTSIDE THE UNITED STATES?
We are able to ship to most of the European Economic Area, the United States, Canada as well as Australia and New Zealand, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.
DO YOU SELL WHOLESALE?
Yes. Email us for details (hello at stellatree dot com).